Photographs

If clients wish to use photographs taken by a third party or professional photographer, the onus is upon the client to obtain permission from the copyright holder and provide proof of this at the time of ordering

Payment

Commission orders will only be accepted when accompanied by a 20% non-refundable deposit. Payment in full is required on receipt of the portrait if delivered personally, or prior to posting otherwise

All portraits remain the property of Joanne Kitson until paid for in full

Fees

Commission fees are as per current published price list and are non-negotiable. For non-standard commissions Joanne Kitson will supply the client with a quote which will be adhered to for that particular commission

Time Scale

An anticipated date of completion will be given at the time of ordering or upon prior enquiry. Although Joanne will make every effort to meet this, it should not be regarded as an absolute guarantee. Joanne Kitson will not be held liable for delays in completion due to reasons beyond her control

Delivery

Delivery will be made in person by Joanne Kitson wherever possible. Otherwise, portraits will be posted by Royal Mail Special Delivery or DHL and are insured against loss or damage whilst in transit

Portrait Satisfaction Guarantee / Refunds Policy

Customer satisfaction is of the utmost importance to Joanne in upholding her professional reputation. As such, she guarantees to produce a true likeness of your animal. On completion of the portrait customers will be sent a preview image for their approval. Joanne Kitson will make any alterations you require free of charge at this point

Upon receipt of the portrait, in the highly unlikely event that clients do not think the portrait is a true likeness of their animal, Joanne Kitson will make any further alterations at a cost of £25 plus the cost of returning the portrait to her. If you do not wish to keep the portrait Joanne Kitson will refund your payment less the deposit, upon return of the portrait. In order to comply with this guarantee Joanne Kitson must be notified within 48 hours of receipt of the portrait of your intention, and the portrait must be returned undamaged within 14 days

Copyright

Reproduction and publishing rights for all artwork remain with Joanne Kitson and images must not be copied, reproduced or published in any form without her express written permission. This also applies for photographs taken by Joanne Kitson. The client agrees that commissioned images may be used by Joanne Kitson for promotional purposes, prints for sale or any other purpose. Joanne Kitson will always ask permission as a matter of courtesy before posting images on social media

Payment of the portrait deposit by the client represents agreement to the above Terms & Conditions